Cancellation & Refund Policy
Effective date: 14 October 2026 · Last updated: 14 October 2026
This policy explains how you can cancel a service with Technical Kalyan, when you are entitled to a refund, and how we handle billing mistakes. It forms part of our Terms & Conditions. If a signed proposal or agreement with you says something different, that document applies to your engagement, except where the law gives you stronger rights.
1. Who this policy applies to
This policy covers every paid service offered by Technical Kalyan, including Local SEO, Google Business Profile (GBP) management, AI SEO (Answer Engine Optimization and Generative Engine Optimization), YouTube SEO, Social Media Optimization, AI chatbot setup, GBP suspension and phone-visibility support, bundles, and white-label services for agencies.
Technical Kalyan is operated by Kalyan Chatterjee, sole proprietor, trading as Technical Kalyan, Near Sanghati Club, Block 4, Jatindas Nagar, Belghoria, Kolkata, West Bengal 700056, India. In this policy, “we” and “us” mean Technical Kalyan, and “you” means the client or partner agency paying for the service.
Our free SEO audit is free. No payment is taken for it, so there is nothing to cancel or refund.
2. Terms used in this policy
- Proposal means the written quotation, proposal, statement of work, invoice or agreement that sets out what you are buying, the price and any minimum term. A confirmation by email or WhatsApp counts as written.
- Monthly retainer means a service billed every month, such as Local SEO, GBP management, AI SEO, YouTube SEO or Social Media Optimization.
- One-time service means a service billed once, such as AI chatbot setup or GBP suspension recovery.
- Billing period means the period a payment covers, normally one calendar month for retainers.
- Minimum term means a minimum number of months you agreed to before paying, such as the 3-month minimum on some bundles.
3. Your legal rights come first
Nothing in this policy removes or limits rights you have under consumer-protection or other laws that cannot be excluded by contract. These may include rights under India’s Consumer Protection Act, 2019, the Australian Consumer Law, New Zealand’s Consumer Guarantees Act 1993, and UK and EU consumer law. If a term below conflicts with a right you have by law, your legal right applies.
4. Three different situations
Cancelling a service, asking for a refund for work, and reporting a payment mistake are handled differently.
Situation | What it means | Where to look |
Cancelling a service | You want to stop a retainer or a project | Sections 5 to 8 |
Refund for work | You are unhappy with work delivered or not delivered | Sections 9 to 11 |
Billing error | You were charged the wrong amount, twice, or by mistake | Section 12 |
5. Cancelling before work starts
If you cancel before we have started work, we refund everything you have paid for that service in full.
Work starts when we begin the agreed tasks, such as an onboarding audit, keyword research, profile changes or chatbot configuration. Sending you a welcome message or an onboarding form does not count as starting work.
The only exception is a third-party cost you approved in writing and that we have already paid and cannot recover (see Section 13).
6. Cancelling a monthly retainer
You can cancel a monthly retainer at any time by telling us in writing at info@technicalkalyan.com or on WhatsApp at +91 9088276890.
- Cancellation takes effect at the end of the current billing period, provided you give at least 7 days’ notice before the next billing date. Notice given later takes effect at the end of the following billing period.
- No further charges. Once cancellation takes effect, we will not invoice or charge you again for that service.
- Current billing period. Fees for a billing period that has already started are normally not refundable, because the work for that month is planned and under way. If we have delivered substantially less than the Proposal promised for that period, Section 9 applies.
- No cancellation fee. We do not charge a cancellation fee unless your Proposal clearly states one before you pay.
7. Minimum terms
Some packages carry a minimum term, such as 3 months. A minimum term applies only if it was clearly stated in your Proposal or on the package before you paid.
If you cancel during a minimum term, you pay for the current billing period and one further month, or for the remaining months of the minimum term if that is less.
The minimum term does not apply if you cancel because we have materially failed to deliver the agreed service and have not fixed it within a reasonable time after you told us.
8. One-time services and projects
Cancelling after work has started. If you cancel a one-time service after work has started, you pay for the work completed up to the cancellation date and for approved third-party costs. We refund the rest of what you paid.
We calculate completed work using the milestones in your Proposal. Where there are no milestones, we use the share of the agreed deliverables we have completed. We will show you how we calculated it.
AI chatbot setup. The setup fee covers configuration, training on your business information and installation. Once the chatbot has been delivered and installed on your website, the setup fee is not refundable, except under Section 9 or where the law requires.
GBP suspension recovery and phone-visibility fix. We diagnose the problem before you commit to paying. If the profile or phone number is not restored within 60 days of our submitting the fix or reinstatement request, we refund 50% of the fee, which reflects the diagnosis and appeal work already done. Google makes the final decision on reinstatement, and we cannot control it.
White-label pilots and partner agencies. Cancellation of a white-label engagement, including the 3-month pilot, follows your partner agreement. Where it is silent, Sections 5 to 7 apply to each client account separately.
9. Refunds when something goes wrong
If you believe we have not delivered what your Proposal promised, please tell us within 30 days of the end of the billing period or delivery date concerned. This helps us investigate while the details are fresh, but it does not cut off any longer period the law gives you.
We will review your concerns and, where we agree the service fell short, we will do one of the following:
- Re-perform or complete the missing work at no extra cost.
- Credit the affected amount against your next invoice.
- Refund the affected part of the fee.
Which option applies depends on what went wrong and on what you prefer. Where we cannot fix the problem within a reasonable time, you can choose a refund.
10. What does not count as a failure to deliver
Search engines and AI platforms decide rankings, map placement and AI answers. We describe this in our Disclaimer. For that reason, the following are not by themselves grounds for a refund:
- Rankings, traffic, leads or AI mentions that did not reach a level you hoped for, where we carried out the agreed work with reasonable care and skill.
- Changes made by Google, YouTube, Meta, OpenAI, Perplexity or another platform to their algorithms, policies or products.
- A Google Business Profile suspension or verification decision made by Google.
This section does not apply where we gave you a specific written guarantee in your Proposal. In that case, the guarantee applies as written.
11. Delays on your side
Many services depend on information, approvals and access you provide, such as access to your Google Business Profile, website, social accounts or analytics. If we cannot work because something we need is missing:
- We will tell you in writing what we need.
- If it is still missing after 14 days, we may pause the service.
- During a pause, retainer fees stop from the next billing date until work resumes, and fees for the current billing period are not refunded.
A pause caused by missing information or access is not a cancellation by us and does not by itself create a right to a refund.
12. Billing errors, duplicate payments and accidental payments
If you were charged the wrong amount, charged twice, or paid us by mistake, we will refund the incorrect amount in full once we have confirmed the error. This applies whatever the rest of this policy says. Please contact us as soon as you notice the problem.
13. Third-party costs
Some services involve costs paid to other companies, such as advertising spend, paid software or plugin licences, stock images, directory listing fees or AI chatbot platform subscriptions. We only incur these with your prior written approval.
Approved third-party costs that have already been paid and cannot be recovered are not refundable. If the third party refunds us, we pass that refund on to you.
14. Changes to scope
If you ask us to add or change work after we have started, we will confirm any extra cost and any change to the timeline before doing it. Cancellation and refunds for the changed work then follow this policy, based on the updated Proposal.
15. If we cancel
We may end a service in the situations described in our Terms & Conditions, for example if continuing would require unlawful or deceptive work.
If we end a service for a reason that is not your fault, we refund in full any fees you prepaid for work not yet delivered. If we end it because you seriously breached the Terms, we refund prepaid fees for undelivered work, less any amount you owe us.
16. How to cancel or request a refund
Send your request to info@technicalkalyan.com or by WhatsApp to +91 9088276890, with:
- Your name and business name.
- The service and the Proposal or invoice number.
- The date you paid and the amount.
- Whether you are cancelling, requesting a refund, or reporting a billing error, and why.
We will acknowledge your request within 2 business days and give you a decision within 10 business days. If we need more information, we will ask for it.
17. How refunds are paid
- Refunds go back to the original payment method or account, unless we agree another method with you in writing.
- Approved refunds are sent within 7 business days of our decision. Your bank or payment provider may take longer to show the money.
- Refunds are made in the currency you paid in. We do not deduct our own fees from a refund. Charges imposed by your bank, card issuer or payment provider, including currency-conversion costs, are outside our control.
18. Statutory cancellation rights for consumers
Most of our clients buy for business purposes. If you are an individual buying for personal purposes, the law of your country may give you a separate right to cancel a contract made online or by phone.
For example, consumers in the United Kingdom and the European Union generally have 14 days from the date of the contract to cancel a service contract made at a distance. If you asked us to start work during that period, you may have to pay a proportionate amount for the work done before you cancelled. Where such a right applies, it is in addition to this policy.
19. Disputes and complaints
If you are unhappy with how we handled a cancellation or refund, please contact us first so we can try to resolve it. You can ask for your complaint to be reviewed by Kalyan Chatterjee, our Grievance Officer, at info@technicalkalyan.com.
Nothing here prevents you from raising a dispute with your bank or card provider, or from complaining to a consumer-protection authority in your country. How disputes are finally resolved is covered in our Terms & Conditions.
20. Changes to this policy
We may update this policy from time to time. The version in force when you paid applies to that payment. We will show the date of the latest update at the top of this page.
21. Contact
Technical Kalyan · Near Sanghati Club, Block 4, Jatindas Nagar, Belghoria, Kolkata, West Bengal 700056, India · info@technicalkalyan.com · +91 9088276890 (phone and WhatsApp)
