Terms & Condition

Effective date: 14 October 2026 · Last updated: 14 October 2026

These Terms explain the rules for using technicalkalyan.com (Part A) and the terms on which Technical Kalyan provides paid services (Part B). Please read them with our Privacy Policy, Disclaimer and Cancellation & Refund Policy, which form part of these Terms.

1. About us and these Terms

Technical Kalyan is a search and digital marketing consultancy operated by Kalyan Chatterjee, a sole proprietor trading as Technical Kalyan, Near Sanghati Club, Block 4, Jatindas Nagar, Belghoria, Kolkata, West Bengal 700056, India. In these Terms, “we” and “us” mean Technical Kalyan.

Part A applies to anyone using the website. Part B applies when you buy services from us. If you buy services on behalf of a business, you confirm you are authorised to bind that business, and “you” means that business.

2. Definitions

Client means the person or business that buys services from us, including a partner agency.
Proposal means the written quotation, proposal, statement of work, invoice or agreement describing the services, price, deliverables and any minimum term. Confirmation by email or WhatsApp counts as written.
Services means the services described in a Proposal.
Deliverables means the reports, content, code, configurations and other materials we create for you under a Proposal.
Client Materials means content, logos, images, data, account access and other materials you provide to us.
Partner Agency means a marketing agency that buys white-label Services from us to provide to its own clients.
Consumer means an individual buying for purposes outside their trade, business or profession, as defined by the law that applies to them.

Part A — Using our website

3. Using the website

You may use this website to learn about our services, read our content and contact us. You must not:

Use the website in a way that breaks any law.
Try to gain unauthorised access to the website, its server or any connected system.
Introduce viruses or other harmful code, or overload the website.
Scrape or copy the website’s content in bulk, or use it to train AI models, without our written permission.
Submit false information through our forms, or use them to send spam.
Post comments that are unlawful, defamatory, abusive or spam. We may remove any comment.

4. Website content

The text, graphics, designs and other content on this website belong to us or our licensors. You may view and share our pages and quote short extracts with a link back to the original page. Any other copying, republishing or commercial use needs our written permission.

5. Availability and accuracy

We aim to keep the website available and accurate, but we do not guarantee that it will be uninterrupted, error-free or up to date. We may change or remove content at any time. Information on the website is general, as explained in our Disclaimer.

6. Links to other websites

Links to other websites are for convenience. We do not control those websites and are not responsible for them.

Part B — Terms for our services

7. Our services

Our services include Local SEO, Google Business Profile management, AI SEO (Answer Engine Optimization and Generative Engine Optimization), YouTube SEO, Social Media Optimization, AI chatbot setup, GBP suspension and phone-visibility support, and white-label services for agencies. The exact scope of your Services is the scope in your Proposal.

Service descriptions and prices on our website are summaries and starting prices. They are not offers that bind us until a Proposal is agreed. We may decline any request for services.

8. How a contract is formed

A Proposal is valid for 30 days unless it states otherwise. A contract is formed when you accept the Proposal in writing or pay the first invoice under it, whichever happens first.

If documents conflict, they apply in this order: (1) a separate agreement signed by both parties; (2) the Proposal; (3) these Terms and the policies they refer to; (4) descriptions on our website. This order applies subject to any law that gives you stronger rights.

9. Prices and taxes

Prices are shown in Indian rupees (INR) and US dollars (USD). Your Proposal states the currency you pay in. Prices shown on our website exclude taxes.

Prices exclude taxes unless the Proposal says otherwise. Where tax applies, such as Goods and Services Tax (GST) in India, it is added to the invoice at the applicable rate. Services supplied to clients outside India are invoiced without Indian GST where they qualify as an export of services.

We may change our prices for new Proposals at any time. For an ongoing retainer, we will give you at least 30 days written notice of a price change. You can cancel before it takes effect.

10. Invoices and payment

Monthly retainers are invoiced monthly in advance, at the start of each billing period.
One-time services are invoiced in full before work starts, unless the Proposal sets out a deposit and a final payment.
Invoices are due within 7 days of the invoice date.
We accept the payment methods shown on your invoice.

If an invoice is unpaid when due, we will remind you in writing. If it remains unpaid 7 days after the reminder, we may pause the Services until it is paid. We do not charge interest on late payments.

If you dispute an invoice, tell us within 14 days and pay any part that is not disputed. We will work with you to resolve the disputed part.

11. Retainers, minimum terms and renewal

Monthly retainers continue from one billing period to the next until you or we cancel. You can cancel at any time, as set out in our Cancellation & Refund Policy.

A minimum term, such as 3 months, applies only if it was clearly stated in your Proposal or on the package before you paid. The policy explains what happens if you cancel during a minimum term.

12. Scope, deliverables and timelines

We will provide the Services described in your Proposal. Timelines in a Proposal are good-faith estimates unless the Proposal states a fixed date. They depend on you providing information, access and approvals on time.

If we expect to miss an agreed date, we will tell you as soon as we can, explain why, and give a new date.

13. Revisions and extra work

Your Proposal states how many rounds of revisions are included for content and other Deliverables. If it does not, two rounds of revisions are included.

Work outside the Proposal is extra work. We will confirm the price and timing of extra work in writing before doing it.

14. What we need from you

You agree to:

Give us accurate, complete and lawful information about your business, products, services and prices.
Make sure you have the rights to all Client Materials you give us, and that our use of them for the Services will not infringe anyone’s rights.
Give us the access we reasonably need, using each platform’s own sharing or manager-access tools where possible.
Review and approve content within a reasonable time when we ask you to.
Tell us promptly about anything that may affect the Services, such as changes to your business name, address, phone number or services.

You are responsible for the accuracy and lawfulness of claims you ask us to publish about your business, and for any licences, registrations or professional rules that apply to your industry.

15. Your accounts

Your Google Business Profile, website, domain, social media accounts, YouTube channel and analytics accounts should be owned by you, in your name. We work in them as a manager or user with the access you grant.

At the end of the Services, we will stop using your accounts and remove our access or hand control back to you, unless you ask us to keep access. Where we created an account for you, we will transfer ownership to you once all invoices are paid.

16. Search, Google Business Profile and AI search limitations

Search engines, Google, social platforms and AI providers control their own results, rankings, policies and decisions. We perform the Services with reasonable care and skill, but we do not guarantee any particular ranking, traffic, lead volume, AI mention, profile reinstatement or other result unless your Proposal contains a specific written guarantee. Our Disclaimer explains this in more detail.

We follow the published guidelines of the platforms we work on as we understand them. If you ask for something that we believe would breach those guidelines, we will tell you and may decline to do it.

17. Use of AI tools

We use AI tools to help with research, analysis, drafting and reporting. Work produced with AI tools is reviewed by a person before it is delivered to you. Our Privacy Policy explains how information is handled when these tools are used.

18. Intellectual property

Your materials. You keep ownership of all Client Materials. You give us a non-exclusive licence to use them only to provide the Services.

Our existing materials. We keep ownership of everything we owned or developed before or outside your engagement, including our methods, processes, checklists, templates, report formats, prompts, software tools and general know-how. Where any of these are built into your Deliverables, we give you a non-exclusive, permanent licence to use them as part of those Deliverables.

Custom Deliverables. Once you have paid all fees for a Deliverable, ownership of the custom content and materials we created specifically for you in it passes to you. Until payment, you may use the Deliverables for your business under a licence from us.

Third-party materials. Some Deliverables include third-party software, plugins, fonts, stock images or platforms, such as an AI chatbot platform. These remain owned by their providers and are licensed to you on their terms. Any subscription needed to keep them running is your responsibility unless the Proposal says otherwise.

Mentioning our work. We will not name you as a client or show your work publicly without your permission.

19. White-label services for Partner Agencies

This section applies when a Partner Agency buys white-label Services.

Who our client is. The Partner Agency is our client. It is responsible for its own contracts with, invoices to, and communications with its clients.
Deliverables are supplied without our branding, or in the Partner Agency’s branding and templates, so the Partner Agency can present them as its own.
No direct contact. We communicate only with the Partner Agency about its clients and will not contact, solicit or market to them, unless the Partner Agency asks us to in writing.
Use of Deliverables. The Partner Agency may resell, rebrand and supply the Deliverables to the client they were created for.
Information and permissions. The Partner Agency confirms it has its clients’ permission to share their information and account access with us, and has given its clients any privacy information the law requires.
The Partner Agency is responsible for what it tells its clients about the Services, including any guarantees it gives beyond our Proposal.
Separate agreements. Any non-disclosure, non-solicitation or partner agreement signed between us applies in addition to these Terms and prevails over this section if they conflict.

Nothing in these Terms creates exclusivity between us and a Partner Agency unless a signed agreement says so.

20. Confidentiality

Each of us will keep the other’s confidential information private and use it only for the engagement. Confidential information includes business plans, client lists, pricing, account access, data and non-public results.

This does not apply to information that is already public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law. These duties continue for 3 years after the engagement ends, and indefinitely for account credentials and personal information.

21. Third-party platforms and costs

The Services depend on platforms operated by others, such as Google, YouTube, Meta, LinkedIn, AI providers, website hosts and chatbot platforms. Their terms apply to your accounts, and they may change features, prices or policies at any time. We are not responsible for their actions, outages or decisions.

Third-party costs, such as advertising spend, paid tools, licences or listing fees, are payable by you only if you approved them in writing in advance.

22. Work we will not do

We will not, and you must not ask us to:

Write fake reviews or testimonials, review your own business, or offer incentives for reviews in breach of platform rules or the law.
Create fake business listings or addresses, or misrepresent your business to a platform.
Publish false, misleading or unsubstantiated claims, including about prices, qualifications, results or medical, legal or financial matters.
Use content, images or trademarks you do not have the right to use.
Send unsolicited marketing messages in breach of anti-spam laws.
Promote anything illegal, or produce content that is hateful, harassing or defamatory.

We may refuse, stop or undo any work that we reasonably believe falls into these categories.

23. Suspension and termination

Cancelling for any reason. You can cancel Services as set out in our Cancellation & Refund Policy. We can end a retainer for any reason by giving you at least 30 days written notice.
Serious breach. Either of us may end the Services by written notice if the other seriously breaches these Terms and does not fix the breach within 14 days of being asked to.
Immediate suspension. We may suspend or end the Services immediately if continuing would require us to break the law or a platform’s rules, or if you are abusive toward us.
Non-payment. We may pause the Services for unpaid invoices as described in Section 10.

24. What happens when Services end

You pay for Services provided and approved third-party costs incurred up to the end date. Refunds of prepaid amounts follow our Cancellation & Refund Policy.
We hand over the Deliverables you have paid for, in their current state.
We remove our access to your accounts or return control to you, as described in Section 15.
We return or delete your Client Materials and confidential information on request, except where the law requires us to keep records.
Sections that by their nature should continue, including payment, intellectual property, confidentiality, liability and disputes, continue to apply.

25. Our commitments

We will perform the Services with reasonable care and skill, in line with generally accepted industry practice, and in accordance with the Proposal.

Except as stated in these Terms or the Proposal, and to the extent the law allows, we do not give any other promises about the Services. This does not affect guarantees and rights that the law gives consumers and that cannot be excluded, such as the consumer guarantees under the Australian Consumer Law or New Zealand’s Consumer Guarantees Act 1993.

26. Limits on our liability

To the extent the law allows:

We are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss, arising from the Services.
Our total liability arising from an engagement is limited to the fees you paid us for the affected Services in the 3 months before the event giving rise to the claim.
We are not liable for losses caused by the decisions of search engines, platforms or AI providers, by Client Materials, or by your failure to follow our written recommendations.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for deliberate misconduct, or for any other liability that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer.

27. Indemnity

This section applies only to business Clients, not to Consumers.

You will compensate us for reasonable losses, costs and legal fees resulting from a third-party claim caused by Client Materials, by claims about your business that you asked us to publish, or by instructions you gave us in breach of Section 22.

We will compensate you for reasonable losses, costs and legal fees resulting from a third-party claim that a Deliverable we created infringes that party’s intellectual property, except to the extent the claim arises from Client Materials or third-party materials.

The party seeking compensation must tell the other promptly about the claim and allow it to take part in the defence.

28. Events outside our control

Neither of us is responsible for a delay or failure caused by events outside reasonable control, such as natural disasters, epidemics, war, government action, widespread internet or power failures, or platform outages. The affected party will tell the other promptly and resume as soon as possible. If the event lasts more than 30 days, either of us may end the affected Services, and prepaid fees for undelivered work will be refunded.

29. Contractors

We may use carefully selected contractors to help deliver the Services. We remain responsible for their work and for their compliance with our confidentiality and privacy obligations.

30. Complaints

If you are unhappy with the Services, please contact us first at info@technicalkalyan.com or +91 9088276890. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If you are not satisfied, you can ask for it to be reviewed by Kalyan Chatterjee, our Grievance Officer.

31. Disputes, governing law and courts

If a dispute arises, both of us will first try in good faith to resolve it through discussion for at least 30 days.

These Terms are governed by the laws of India. Subject to the next paragraph, the courts at Kolkata, West Bengal, have exclusive jurisdiction over any dispute.

If you are a Consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in your local courts where those laws allow.

32. General

Notices under these Terms may be sent by email to the address each party has given. Our address for notices is info@technicalkalyan.com.
Independent parties. We provide the Services as an independent business. Nothing creates a partnership, joint venture or employment relationship.
You may not transfer your rights under these Terms without our written consent. We may transfer them to a successor business, and will tell you if we do.
If any part of these Terms is found unenforceable, the rest remains in force.
Not enforcing a right straight away does not mean we have given it up.
Entire agreement. These Terms, the policies they refer to and your Proposal form the whole agreement about the Services, subject to Section 8.

33. Changes to these Terms

We may update these Terms from time to time. The version on this page when you accept a Proposal applies to that Proposal. For ongoing retainers, we will give you at least 30 days written notice of material changes. If you do not agree, you can cancel before they take effect.

34. Contact

Technical Kalyan · Kalyan Chatterjee, sole proprietor · Near Sanghati Club, Block 4, Jatindas Nagar, Belghoria, Kolkata, West Bengal 700056, India · info@technicalkalyan.com · +91 9088276890 (phone and WhatsApp)